> ## Documentation Index
> Fetch the complete documentation index at: https://orem.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Orem FAQ: credits, plans, ownership, and getting help

> Answers to common questions about Orem credits, plan differences, who owns generated music, how to share and collaborate, and how to reach support.

Find answers to the most common questions about Orem below. If you don't find what you're looking for, you can ask Mero AI directly inside the app or reach out to the support team.

<AccordionGroup>
  <Accordion title="What are credits and how do I get more?">
    Credits are the currency Orem uses to power AI generation. Each track, beat, album track, or artwork you generate costs a certain number of credits depending on complexity.

    Every plan includes a monthly credit allocation that resets on your billing renewal date:

    * **Free** — 100 credits per month
    * **Creator** — 5,000 credits per month
    * **Pro** — 15,000 credits per month

    You can earn additional credits by referring new users — each person who signs up through your referral link earns you 25 credits. If you need more credits than your plan includes, upgrading to a higher plan is the most cost-effective option.
  </Accordion>

  <Accordion title="How do I generate a track?">
    Open the **AI Studio** (also called Track Studio) from the app sidebar. You have two modes to choose from:

    * **Simple Mode** — Type a description in plain language, such as "upbeat pop song about summer with female vocals and acoustic guitar." Orem handles the rest.
    * **Creator Mode** — Set genre, mood, BPM, key, vocal type, and lyrics manually for full creative control.

    Hit **Generate** and your track will be ready within about two minutes. You can find it in your library under **Hub** once it's finished.
  </Accordion>

  <Accordion title="What does each plan include?">
    Orem offers three plans:

    * **Free (\$0/month)** — 100 credits, AI Studio, Beat Studio, community features, and profile. No commercial rights. Artwork Studio and Album Studio are not included.
    * **Creator ($9.99/month or $99.51/year)** — 5,000 credits, full commercial rights, Artwork Studio, Album Studio (up to 5 tracks, 3 albums/month), and priority queue.
    * **Pro ($19.99/month or $199.10/year)** — 15,000 credits, MusicGen V2 engine, unlimited Album Studio, early beta access, no queue wait, and premium support.

    Annual billing saves 17% on both paid plans. See the [Subscription](/account/subscription) page for a full comparison.
  </Accordion>

  <Accordion title="Do I own the music I create?">
    It depends on your plan.

    * **Free plan** — You can use generated content for personal, non-commercial purposes only.
    * **Creator and Pro plans** — You own full commercial rights to everything you generate on Orem. You can release, sell, license, and monetize your tracks freely.

    When you share content to the Orem community, you grant Orem a license to display it within the platform, but ownership remains with you.
  </Accordion>

  <Accordion title="How do I share my music to the community?">
    After generating a track, open it from your **Hub** library. You will see a **Share to Community** option that publishes the track to the public community feed where other creators can discover, like, and comment on it.

    You can also control whether others can download or remix your shared tracks in **Settings → Notifications & Privacy**.
  </Accordion>

  <Accordion title="How do I follow other creators?">
    Visit any creator's profile and click the **Follow** button. Their new tracks and activity will appear in your community feed. You can discover creators through the **Community** section, which surfaces trending tracks and new uploads from across the platform.
  </Accordion>

  <Accordion title="What is the Founders Beta?">
    The Founders Beta is a special program for Orem's first 50 users. If you're among them, you automatically receive:

    * **500 bonus credits** added to your account
    * **One month of Pro access** at no charge

    This is a one-time reward and applies only to the first 50 accounts created on the platform. No action is required — the credits and Pro access are applied automatically on signup.
  </Accordion>

  <Accordion title="How do I cancel my subscription?">
    Your subscription is managed through Stripe. To cancel:

    1. Go to **Settings → Billing**.
    2. Click **Update Payment Info** to open the Stripe billing portal.
    3. Select **Cancel subscription** in the portal.

    You keep your paid plan's features and credits through the end of the current billing period. After that, your account moves to the Free plan automatically. You can cancel at any time with no early termination fees.
  </Accordion>

  <Accordion title="What audio formats are supported for upload?">
    Orem accepts standard image formats (JPEG, PNG, GIF, WebP) for profile pictures and banner uploads. For generated tracks, Orem produces audio files you can download directly from your library. Check the player or download options within the studio for the specific format of your exported files.
  </Accordion>

  <Accordion title="How do I contact support?">
    There are a few ways to get help:

    * **Mero AI** — Ask Mero directly inside the app by clicking the Mero button in the header. Mero can guide you through any feature.
    * **Help Center** — Browse detailed guides for every studio and feature in the **Help & Support** section of the app.
    * **Email support** — Reach the team by email:
      * General questions: **[support@orem.io](mailto:support@orem.io)**
      * Billing and payments: **[billing@orem.io](mailto:billing@orem.io)**
      * Legal, copyright, and DMCA: **[legal@orem.io](mailto:legal@orem.io)**

    Response times are typically under 24 hours for general and billing inquiries, and under 48 hours for legal requests.
  </Accordion>
</AccordionGroup>